Refund and cancellation policy

Optional support payments

ElephantsData currently provides free access to its migration platform. A support payment is voluntary and helps fund hosting, maintenance and continued development. It does not purchase or unlock an account, migration workload, administrative role or service level.

Refund requests

Email a refund request to elephantsdata@gmail.com within seven calendar days of payment. Include the Razorpay payment ID, payment date, amount, currency and reason. Never include card, banking, password or authentication details.

We will refund verified duplicate payments, an incorrect amount caused by a technical error, and verified unauthorized payments. Other requests are reviewed reasonably based on the circumstances and applicable law.

Cancellation

A completed support payment cannot be cancelled through the website. Request a refund using the process above. Closing Razorpay Checkout before authorization cancels that attempt and no payment should be taken.

Processing time

We normally review a complete request within five business days. Approved refunds are returned through Razorpay to the original payment method. The bank or card issuer may require an additional five to ten business days to display the credit.

Payment disputes

Contact us first so we can investigate promptly. This policy does not limit any non-waivable consumer, banking or card-network rights.