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Digital delivery

Digital service delivery policy

ElephantsData is an online software service. No physical product is sold or shipped.

Effective 9 August 2026

Account delivery

A user creates an account online and verifies the registered email address. After successful verification and sign-in, the operator can create and manage migration projects within the permissions assigned to that isolated account.

Migration service availability

Migration functionality is delivered through the ElephantsData web application. Actual migration timing depends on customer configuration, provider authorization, licensing, API availability, throttling, data volume and successful preflight checks. Progress and reconciliation evidence are displayed in the application.

Support-payment confirmation

Optional support payments do not activate or change digital-service access. Razorpay displays payment confirmation after authorization, and the payment provider may send a receipt to the details supplied at Checkout. Payment questions can be sent to elephantsdata@gmail.com.

No shipping

ElephantsData does not sell or dispatch physical goods. Shipping, courier tracking and physical delivery timelines therefore do not apply.

Support response

For account or service-delivery problems, provide the account email, project ID and a sanitized description of the issue. Do not send passwords, API secrets, private keys or customer migration content.

Registered support contact

elephantsdata@gmail.com

Email ElephantsData