ElephantsData
Technical support

How can we help?

Use the secure enquiry workflow for migration planning, account support, provider readiness or a production incident.

Effective 24 July 2026

Migration planning

Share the source and destination providers, approximate users and data volume, required workloads and target completion date. Do not submit passwords, OAuth secrets, private keys or customer content.

Technical support

Include the ElephantsData project ID, job ID, workload, approximate failure time and the sanitized error code visible in the portal. Audit and report evidence helps us investigate without requesting customer credentials.

Security and privacy

Mark suspected unauthorized access or credential exposure as urgent. Immediately revoke affected provider credentials in Microsoft, Google, Zoho or the relevant provider while the incident is investigated.

Submit a secure enquiry

Open the public enquiry form and select your preferred reply method. Signed-in customer administrators can also review submitted enquiries from the Help & enquiries page.

Open enquiry form